Carries out recommended updates to the service lifecycle including patching and point releases upgrades.
Configures IT systems and executes basic changes while following standard operating procedures and change/release management policies.
Drafts technical and end-user documentation for specific IT service or set of services.
Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
Expert in various Cisco network devices and services (routers, switches ,MPLS, SolarWinds, Umbrella, Brg, firewall, load balancers, VPN, VoIP/Call Manager).
Installation, configuration and very strong troubleshooting experience in Cisco devices.
Experience in Voice, WAN, Wireless & Site Networks.
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Monitor system resource utilization, trending and capacity planning.
Problem Solving.
Manages telecommunications network - including the LAN, WAN, MPLS, and SONET environments. Supports SSL VPN, Firewall, and Network Switches.
Hand on experience in installing , configuring troubleshooting multiple products on Cisco routers , Palo Alto Firewalls, switches load balancers , network access controller.
Represent network operations function related queries for all changes management.
Experience in using network management tools for performance tuning, troubleshooting and capacity planning.
Specific Knowledge
In-depth understanding of and experience with Firewall LAN/WAN and adept knowledge on routing, Switches including BGP, Meraki, MPLS, VPN, Solarwind, Umbrella, BRG and EIGRP.
Advanced experience with routers, switches, and LAN/WAN equipment.
Knowledge and working experience on Wireless Infrastructure.
Familiarity with network monitoring and diagnostic tools.
Advanced troubleshooting skills in the area of LAN/WAN/Wireless infrastructure.
Escalation point of contact for all Network Technologies.
Skills
Ability to work alone as an individual contributor, as a technical resource and as a key participant in
The individual must be an independent, persistent and results-oriented individual - not an order-taker but rather one who contributes ideas and opinions to ensure sound solutions are implemented.
Able to deal with ambiguity and work independently with minimal supervision/guidance.
Excellent time management & organizational skills i.e. able to juggle several projects concurrently.
Excellent English communication skills.
Excellent communication skills both written and verbal , and excellent presentation skills.
Well versed in English.
Experience in handling the critical incident, providing solution pressure situation
Knowledge in ticketing systems.
Able to grasp and understand new technology trends and concepts
Certifications for CCNA , CCNP, PCNSA or PCNSE is required